Faq
Frequently Asked Questions
Orders & Payment
How can I place an order?
Simply browse our collection of Skirts, Shorts, and T-Shirts, select your preferred items and sizes, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5–10 business days within the US and 10–20 business days internationally. Express shipping takes 2–4 business days. Please note that delivery times may vary due to customs or local postal services.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes that may apply.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email us at [email protected] to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I exchange an item?
To exchange an item for a different size or color, please contact us at [email protected]. We will guide you through the process. Exchanges are subject to availability.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.
Product & Sizing
How do I find the right size?
We provide a detailed size chart on each product page. Please refer to the measurements (waist, hip, length, etc.) to choose your best fit. If you need further assistance, email us at [email protected].
Are your products true to size?
Our Skirts, Shorts, and T-Shirts are designed to fit true to size based on standard US sizing. However, we recommend checking the specific product measurements as some styles may have a relaxed or fitted cut.
What fabrics are used?
We use high-quality, comfortable materials such as cotton, linen blends, and stretch denim. Fabric details are listed on each product page.
Contact & Support
How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store?
ArohaLani is an online-only store. We do not have a physical retail location.