Refund policy

We at ArohaLani are committed to ensuring your satisfaction with every purchase of Skirts, Shorts, and T-Shirts. If you are not completely satisfied with your order, we offer a straightforward refund process. Please review the following policy details before initiating a return.

Eligibility for Refunds

  • Items must be returned within 30 days from the date of delivery.
  • Products must be unworn, unwashed, and in original condition with all tags attached.
  • Refunds are only applicable to full-price items; sale or clearance items are final sale and cannot be refunded unless defective.
  • Customized or altered items are not eligible for refunds.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Intimate apparel (e.g., swimwear, lingerie) for hygiene reasons
  • Items marked as "Final Sale" at checkout

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Send an email to [email protected] with your order number and a brief description of the issue.
  2. Include clear photos of the item if the return is due to a defect or error.
  3. Our team will respond within 2 business days with a return authorization and shipping instructions.
  4. Pack the item securely in its original packaging, including all tags and accessories.
  5. Ship the item back using a trackable shipping method. We recommend retaining the tracking number for your records.

Refund Processing

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defect).
  • If you are approved for a refund, the credit will automatically be applied to your credit card or original payment method within the stated timeframe.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately. This ensures faster processing and availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include your order number and photos of the issue. We will arrange a full refund or replacement, including return shipping costs.

Return Shipping Costs

  • For standard returns (change of mind, size issues), the customer is responsible for return shipping costs.
  • For returns due to our error (defect, wrong item), we will provide a prepaid return label or reimburse reasonable shipping costs.
  • We recommend using a trackable shipping service for returns, as ArohaLani is not responsible for lost or stolen packages.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please email us at [email protected]. We are here to help and will respond promptly.