Tracking order

Thank you for shopping at ArohaLani. We understand how important it is to know where your order is, and we are committed to providing you with a seamless tracking experience. Below, you will find a step-by-step guide to tracking your Skirts, Shorts, or T-Shirts from our store to your doorstep.

How to Track Your Order

Once your order has been shipped, you will receive an email from [email protected] containing your tracking number and a link to the carrier’s website. Please follow these simple steps:

  1. Locate your tracking number – Check your email inbox (and spam folder) for the shipping confirmation from ArohaLani. The tracking number is a unique code, typically 10–20 characters long (e.g., “1Z999AA10123456784”).
  2. Visit a reliable tracking service – We recommend using 17Track, a free and trusted third-party tracking platform that supports over 700 carriers worldwide.
  3. Enter your tracking number – On the 17Track homepage, paste your tracking number into the search bar and click the “Track” button. The system will automatically detect the carrier and display real-time updates.
  4. Monitor your shipment – You will see detailed status information, including the current location, estimated delivery date, and any transit events (e.g., “Departed from sorting center,” “Out for delivery”).

Using 17Track for Easy Tracking

17Track is a user-friendly tool that consolidates tracking data from multiple carriers into one dashboard. To get started:

  • Go to https://www.17track.net .
  • Enter your tracking number in the input field and press “Track.”
  • Optionally, create a free account to save multiple tracking numbers and receive push notifications for status changes (no login required for basic tracking).

If you prefer an alternative, you can also use AfterShip or PackageRadar, which offer similar functionality.

What to Do If Tracking Information Is Not Updating

It is normal for tracking updates to take 24–48 hours after the shipment is created, especially for international orders. If your tracking number shows no results after 48 hours, or if the status has not changed for more than 5 business days, please contact our support team at [email protected]. Include your order number and tracking number, and we will investigate promptly.

Important Notes

  • Tracking numbers are typically activated within 1–2 business days after shipping.
  • Delivery times may vary based on your location and the carrier’s schedule.
  • For lost or damaged packages, please reach out to us via email, and we will assist you with a resolution.

We hope this guide helps you stay informed about your ArohaLani order. Thank you for choosing us!